Safe Hands Support
Guidance and support for families with a Safe Hands funeral plan.
Safe Hands Support
We understand that many families are looking for clear guidance and reassurance following concerns surrounding Safe Hands funeral plans. This page is here to help explain the support available and the services we are able to provide.
What We Will Provide At No Extra Cost
The table below explains the services we are able to provide without additional cost, depending on whether your Safe Hands plan is with Jennifer Ashe & Son or with another funeral director.
| Service | Safe Hands Plan with Jennifer Ashe & Son | Safe Hands Plan with Another Funeral Director |
|---|---|---|
| Bringing loved one into our care | ✓ Night or day | ✓ During office hours |
| Appointment with one of our Personal Funeral Advisors | ✓ | ✓ |
| Completion of legal cremation paperwork | ✓ | ✓ |
| Care of your loved one in our professional facilities | ✓ | ✓ |
| Preparation and dressing your loved one in their own clothes | ✓ | ✓ |
| Viewing in our Private Chapel of Rest during office hours | ✓ | ✓ |
| Provision of funeral vehicles detailed in your plan | ✓ | — |
| Provision of a Hearse | As detailed in your plan | ✓ |
| Funeral Director | ✓ | ✓ |
| Team of four coffin pallbearers | ✓ | ✓ |
What We Won’t Cover
These items are not covered for free and will need to be paid.
- Payment of the disbursement allowance detailed in your plan
- Purchase of a Coffin from £349
- Interest that would have matured if the plan was active
- Shortfall in plan allowance for third party costs
- The set up costs for a new funeral plan
- Any alterations to the original plan
Additional Expenses
These are services we are unable to cover for free.
Out of Office Transfer
Bringing loved one into our care during out of office hours – £275
Coffin Purchase
Purchase of a Coffin from £349
Limousines
Provision Limousines – £295 per Limousine
Third Party Costs
Third party costs, such as Church, Crematorium or Clergy – £POA
Speak to Our Team
Please select your nearest branch below to speak directly with our team.